Welcome to MakeupWoo! We are committed to providing you with a seamless shopping experience. Below are our detailed shipping and return policies to ensure transparency and customer satisfaction.
Shipping Policy
Shipping Options and Times
Standard Shipping: Delivery typically within 5-7 business days.
Express Shipping: Delivery typically within 2-3 business days.
Overnight Shipping: Next business day delivery.
*Please note that shipping times may vary based on your location and the availability of the products.
Shipping Costs
Standard Shipping: Free for orders over $50. A flat fee of $5.99 for orders under $50.
Express Shipping: A flat fee of $15.99.
Overnight Shipping: A flat fee of $25.99.
Order Processing
Order Confirmation: You will receive an order confirmation email once your order is placed.
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
International Shipping
We currently do not offer international Shipping. However, we are working to expand our reach and hope to serve international customers soon.
Order Tracking
You can track your order using the tracking number provided in the shipping confirmation email.
Return Policy
Return Eligibility
Condition: Products must be returned in original, unused, and unopened condition.
Time Frame: Returns must be made within 30 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Used/opened makeup and skincare products
- Clearance or final sale items
- Gift cards
Return Process
Initiate Return: Contact our customer service at mailto:returns@makeupwoo.com to initiate a return. Please include your order number and reason for return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on returning the item(s).
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return results from our error.
Refund Policy
Inspection: Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
Processing: Approved refunds will be processed to your original payment method within ten business days.
Shipping Costs: Original shipping costs are non-refundable.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within seven days of delivery. We will arrange for a replacement or a full refund.
Contact Us
If you have any questions or need further assistance, please get in touch with our customer service team at:
Email: support@makeupwoo.com
Thank you for shopping with MakeupWoo. We strive to provide our valued customers with the best products and services.